Privacy Policy for AX WiFi by EK

Updated on April 2024

This Privacy Policy outlines the following key points:

**Scope of Application**

This policy applies to all services provided by AX WiFi by EK, including webpage browsing and applications. If Ekselans by ITS or its affiliates offer products or services within AX WiFi by EK without a separate Privacy Policy, this Privacy Policy applies to those products or services. If separate Privacy Policies are developed for products or services provided by Ekselans by ITS and its affiliates, those policies will prevail.

**Collection and Use of Personal Information**

We classify the functions of AX WiFi by EK into basic and extended service functions. To provide basic service functions, we require authorization to collect and use necessary personal data. Refusal to provide this data will affect your ability to use corresponding services. For extended service functions, authorization to collect and use personal data is also required. Refusal to provide this data will affect your ability to use extended services, but not basic services.

**Collection and Use of Personal Data for Basic Service Functions**

When using Wi-Fi detection, information about your network device is collected to assess Wi-Fi quality. Refusal to provide this information will prevent us from providing proper AX WiFi by EK services.

**Collection and Use of Personal Data for Extended Service Functions**

When using tools like the ping tool, network speed test tool, scanning tool, Telnet tool, roaming test tool, product feedback, and customer service, specific data related to your network device or user feedback is collected for assessment and improvement purposes. Refusal to provide this information may limit the functionality of these tools, but will not affect other services.

**Retention of Personal Information**

We store personal information securely using various technologies and will retain it for as long as necessary to fulfill service purposes or as required by law. You have the right to delete your personal information at any time.

**Protection of Personal Information**

Industry-standard security measures are employed to protect personal information against unauthorized access, disclosure, modification, loss, or damage. Personal information is retained only for necessary durations and is securely managed.

**Rights over Personal Data**

You have rights regarding access, correction, deletion, and consent withdrawal of your personal information. These rights may be subject to legal limitations and verification requirements.

**Third-Party Platforms and Services**

AX WiFi by EK may include links or APIs to third-party platforms or applications. Ekselans by ITS provides these links for convenience and does not endorse or control the personal data protection policies of third parties.

**Updates to Privacy Policy**

This Privacy Policy may be revised periodically, with notifications provided for updated versions. Continued use of AX WiFi by EK indicates consent to the updated Privacy Policy.

**Contact Information**

For inquiries or concerns regarding this Privacy Policy or personal data protection, you can contact us through specified means, and we will respond within 15 working days.

Ekselans by ITS
info@ek.plus
Av. Cerdanyola 79-81, Local C
08172 Sant Cugat del Valles
Barcelona, SPAIN